For the purpose of the Data Protection Act 1998, the data controller is City Football Group Limited (company number: 08355862) whose registered office is at Regent’s Place, 14th Floor, 10 Brock Street, London, NW1 3FG.
Marketing preferences and preference centre
There are many exciting promotions, news, features and activities we and our commercial partners want to keep in touch with you about. When you register with us, or provide us with your personal information, there will be a consent box that allows you to indicate your preference in this respect.
If you opt-in it means that we will let you know about exciting promotions, news, features and activities of Man City, the City Football Group and/or our commercial partners.
Providing this consent means you get the following fantastic promotions, news, features and more:
- Blue Print Newsletter, Matchday, Post Match Videos, Ticket Alert, Hospitality & Events and Retail, as well as exclusive offers, products and services on behalf of our commercial partners.
Just to make sure you are happy with your preferences we will get in touch once a year by email to check you are happy with what you are (or are not) receiving from us and that the information we hold about you is up to date. If you do not want us to get in contact once a year please let us know by emailing firstname.lastname@example.org.
You can also change your mind at any time via your preference centre. You can update your personal information if it changes by logging into your account or messaging us via http://mcfc.force.com/help.
Our site and apps may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Our commercial partners and the City Football Group
For a current list of our sponsors, licensees and partners please visit our partners page. These may change from time to time, so please come and check the list regularly.
What information we collect and what we use it for
When you purchase products and services, we may collect personal information from you, such as your name, address, delivery address, email, telephone number and payment card details. We will use this information to supply you with the products and services, to recover debt, to help us to prevent fraud, and keep records about your purchases. If necessary, we may also record details of any disability or health needs you may have at the time of booking an event or service to help to ensure your safety.
You may need to register an account to use certain parts of our websites or apps. When you register an account you will need to provide basic information about yourself. This will vary depending on which part of our websites or apps you are registering for, but will usually include your email address and may also include other relevant information such as your name, date of birth and/or location. If you do not agree to us holding this information about you, please do not register.
We may need to store or transfer your personal information to countries outside the European Economic Area (EEA), some of which do not protect privacy rights as extensively as in the United Kingdom. In some instances your personal data will be transferred to our commercial partners based outside of the EEA to allow them to contact you about their products and services. By submitting your personal information, you agree to this transfer, storing or processing.
When you sign up to be kept informed about exciting promotions, news, features and activities we may collect your personal information, such as your name, email address, date of birth and country of residence.
If you log in using social media depending on how you log in we may collect your profile name/user name, profile picture, email address and date of birth. The social media information you consent to share with us will be combined with the other information you provide to us or that we collect about you. We will also collect information about your comments, posts and 'likes' to allow us to administer our Cityzens membership scheme.
As you move around our site or use our apps we will collect information about your visit, such as which pages you visit, how often you visit and which competitions you enter.
We will also automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
From our commercial partners and other third parties we may collect information they hold about you and use it to supplement the information that you provide to us.
All the personal information we collect about you is stored by us or our service providers on our behalf. We will use this information, as well as the other information we collect about you, to improve the quality of our sites and apps and help build a profile of you so we can get to know you better. Also, it helps us make sure we and our commercial partners are sending you news, updates and offers that will be of interest to you.
We may also use the personal information we collect about you to create statistics and anonymised information to then share with third parties including ad networks, search engines and analytics providers.
Certain parts of our websites and apps may allow you to share information with other users. For example we may offer you the opportunity to create a “fan profile” containing basic personal information about you such as your first name, avatar, general location and social media handles, or, where there is a competition element, we may show scoreboards or basic details relating to the winner(s) of the competition. We will always make it clear where your personal information may be shared with other users in this way and you should only provide personal information to those parts of our sites and apps where you are comfortable with it being shared in this way.
We may share your information with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
We may disclose your personal information to third parties in the following circumstances:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
- If Man City or any other members of the City Football Group or substantially all of their assets are acquired by a third party, in which case personal information held by them about their customers will be one of the transferred assets.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site and apps.
Security of information
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites or apps, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Our websites and apps may contain links to other websites. We are only responsible for the privacy practices on our websites and in our apps. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. If you would like to make such a request please contact http://mcfc.force.com/help.
You can use our certain parts of our websites and apps without providing us with any of your personal information. If you do provide us with your personal information we will use it as set out on the relevant website or in the relevant app. For example if you sign up to get the newsletter, we will use your email address to send you the newsletter and news, updates and promotions we think you might like.
If you are under 12, and register on www.mancity.com we will not send you any emails or SMS until after your 12th birthday. However, you should still decide when you register what type of emails and SMS you want to receive from us when you reach your 12th birthday and tick or untick the box or boxes on the registration form to tell us your preferences. If you decide to receive updates from us then after your 12th birthday we will email to let you know how we are going to get in contact with you about Man City and our exciting news, features and activities. We encourage you to talk with your parent/guardian about the information we send to you, and check that they are happy for you to continue to receive this information. If you do not tell us you do not want to receive this information any more, we will assume you have your parent and/or guardian's consent to continue to receive this information.
You can ask us to stop sending you any emails, SMS or other communications at any time. In each message we send you there will be an 'unsubscribe' option, if you follow these instructions we will stop sending the messages. You can also send us a message to http://mcfc.force.com/help if you have any questions, want us to stop sending you messages or want to change any of the information you have given to us.
If you are a parent or guardian of a child who is using www.mancity.com or otherwise in contact with us, we recommend that you supervise your child while they are online and check what personal information your child is providing to us.
Things work slightly differently on our Junior Cityzens website, the same rules apply to the personal information we collect about you – we will use for the purposes we have told you about when we collect your information. But if you are under 12, when you sign up we ask you for your parent/guardian's email address so we can let them know you are registering on Junior Cityzens. If you are aged 12 to 13, we ask that you check with your parent/guardian before signing up and then let us know that they are happy for you to do so.
We make sure that any information or marketing that we send to under 18s is always age appropriate. If you have any concerns about the information your child is receiving, please contact us on http://mcfc.force.com/help.
We may from time to time launch new features, such as new website sections, stand-alone websites or apps. Depending on the nature of the new feature, you may be able to access it using your existing account or may need to create a new account to access it.
If a separate account is required to access the new feature we may for your convenience automatically create a new account for you using the details associated with your existing account. In this case we will email you to let you know.
Last updated 7 July 2017